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Terms & Conditions

Last Updated: 20 November 2024

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Welcome to TaDec Unique Impressions! By using our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully.

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1. General Information

These Terms and Conditions govern the sale of products by TaDec Unique Impressions ("we", "us", "our") through our website ww.tadec.co.uk .

 

2. Product Personalisation

  • All personalised items will be engraved based on the details provided by the customer. It is the customer’s responsibility to ensure that all information (e.g., names, dates, messages) is accurate and free from errors.

  • We are not responsible for mistakes made by the customer in the personalisation details.

 

3. Non-Refundable Items

  • Personalised, memorial and engraved products are non-refundable and cannot be exchanged once the order has been processed, except in cases where we have made an error, or the product is defective.

  • Customers must notify us of any issues within 48 hours of receiving their order.

 

4. Pricing and Payment

  • All prices are displayed in GBP and are subject to change without notice.

  • Payment must be made in full at the time of placing the order. We accept Mastercard, Visa and Visa Debit Card payments.

 

5. Delivery

  • Delivery times are estimates and may vary depending on the personalisation process and shipping method chosen.

  • We are not responsible for delays caused by shipping carriers or customs.

 

6. Product Variations

  • Due to the handcrafted nature of our products, there may be slight variations in colour, grain, and appearance. These differences are considered normal and do not qualify as grounds for a return or refund.

 

7. Intellectual Property

  • All content on our website, including text, graphics, logos, and images, is the property of TaDec Unique Impressions and is protected by copyright and trademark laws.

 

8. Limitation of Liability

  • To the fullest extent permitted by law, TaDec Unique Impressions shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

 

9. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

 

10. Changes to Terms and Conditions

  • We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on our website. Continued use of the website after changes indicates your acceptance of the updated Terms and Conditions.

 

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at info@tadec.co.uk.

Returns and Refund Policy

Returns and Refund Policy for Personalised Gifts and Memorial Keepsakes

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At TaDec Unique Impressions, we take great care to create meaningful, high-quality personalised gifts and memorial keepsakes. Due to the customised nature of our products, the following policy applies:

Non-Refundable Items

All personalised and customised products are non-refundable unless they are defective or damaged upon arrival. This includes:

Personalised gifts with names, dates, or unique messages.

Memorial keepsakes created or ordered in specifically for individual customers.

Urns, Caskets and similar memorial and cremation vessels.


We are unable to accept returns or issue refunds for items where the personalisation details were submitted incorrectly by the customer. 

It is important that all your personalisation requests are checked thoroughly, particularly for spelling mistakes, as these do not fall under the Consumer Distance Selling Regulations for standard products.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receipt with the following:

1. A detailed description of the issue.

2. Clear photos of the damaged or defective item.

 

We will assess the situation and offer a replacement or repair if the claim is approved.

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Customer Responsibility

Accurate Information: It is the customer’s responsibility to ensure that all personalisation details provided at the time of order are accurate.

Care Instructions: We are not responsible for damage caused by improper handling or care after the product is received.


How to Contact Us

For any concerns or issues, please email us at [your contact email] or call [your contact number]. We are committed to resolving issues quickly and to your satisfaction within the limits of this policy.

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Thank you for your understanding and for choosing TaDec Unique Impressions for your special keepsakes and gifts.

Disclaimer for Engraving and Personalised Gifts

By placing an order on our website, you acknowledge and agree to the following terms:

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  1. Personalisation Accuracy: It is the customer's responsibility to provide accurate spelling, dates, and any other information required for personalisation. We will engrave exactly as submitted, so please double-check your entries before finalising your order.

  2. Non-Refundable Items: All personalised and engraved items are non-refundable and cannot be exchanged once the order has been processed, except in cases of defect or error on our part.

  3. Product Variations: Due to the nature of personalised gifts, there may be slight variations in colour, grain, and appearance. These differences are considered normal and do not constitute grounds for a return or refund.

  4. Delivery Times: While we strive to meet all delivery times, personalised items may take longer to process. Please allow additional time for engraving and shipping.

  5. Damage Claims: Any claims for damaged or incorrect items must be reported within 48 hours of receipt.

 

By proceeding with your order, you confirm that you have read, understood, and accepted these terms.

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